Customer Service is always number one in the Virgin Balloon Flights office however this week it is even more in the spotlight as we celebrate National Customer Service Week 2011.
This week typically gives everyone in the office a chance to think about how they achieve customer service excellence in everything they do both today and tomorrow.
Working as a team is always vital here at Virgin Balloon Flights and Customer Service Week gives each individual a chance to pass on ideas and learning through various activities, challenges and group activities aimed at enhancing teamwork, collaboration and communication.
This year our team have been busy doing quizzes that get them thinking outside the box, building bridges in a team, creating various challenges for each other and things for a bit of fun like ‘Pyjama Day’ where one ‘lucky’ customer service representative was given the challenge of visiting a local garage to enquire about purchasing a vehicle, in her pyjamas – to see if what a customer is wearing affects what level of service is given, well it got a few smiles anyway which is always good in our book!
Our customer service representatives handle all hot air balloon ride bookings for every single one of our 100+ launch sites throughout the UK – we are based in Shropshire which is nice and central as our launch sites are spread right from Scotland down to Cornwall and everywhere in between.
With the launch of our brand new website www.virginballoonflights.co.uk on October 1st 2011 Customer Service Week couldn’t have come at a more appropriate time as there has been lots to communicate to customers about the many improvements our new system brings.
If you’d like to talk to our friendly customer service team about an existing Virgin Balloon Flight or to enquire about becoming an airborne adventurer just give us a call or visit our new website.
Each year Virgin Balloon Flights loves to celebrate Customer Service Week. It’s a time for our customer service team to reflect on their achievements over the year and takes place over the first week of October.
Customer service is always a high priority here at Virgin Balloon Flights HQ in Shropshire where our team of representatives centrally co-ordinate all customer related issues across each of our 100+ launch sites throughout England, Scotland and Wales.
Head of Customer Service Lynsay Symcox says that:
Customer Service Week gives the team a chance to get involved with different activities which promotes teamwork and encourages us to focus on how we can offer our customers the best experience possible. By sharing experiences and ideas we can learn and improve upon our level of service in an inspiring way.
So far this week the office has been decorated with customer service posters, there are colourful balloons and the occasional waft of freshly baked cakes has been very welcome. Various competitions have taken place and games played that assist communication and listening skills for example. And there’s more to come…
More info can be found at the Institute of Customer Service website.
To speak to one of our customer service stars about arranging a hot air balloon flight or to ask any questions about an existing booking you can reach us here.