Across these pages you will find your obligations towards us when using our services and our obligations to you when providing you with our services.

The following pages contain our 'small print', except that it is not that small and hopefully it is nice and easy to get to grips with - if not, contact us and we'll be happy to assist.

• Terms of Use of our Website
• Terms and Conditions of Your Flight Voucher
• Our Privacy Policy
• Company and General Contact Details

Please note that these Terms & Conditions do not affect your statutory rights

These Terms and Conditions govern your use of the Virgin Balloon Flights website (Virgin Balloon Flights Site) and your relationship with Virgin Balloon Flights (virginballoonflights.co.uk, we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the Virgin Balloon Flights Site.

1. Use of the Virgin Balloon Flights Site

The Virgin Balloon Flights site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Virgin Balloon Flights site you agree to be bound by these Terms and Conditions.

2. Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via a suitable announcement on the Virgin Balloon Flights site. The changes will apply to the use of the Virgin Balloon Flights site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the Virgin Balloon Flights Site. If you continue to use the Virgin Balloon Flights site after the date on which the change comes into effect, your use of the Virgin Balloon Flights site indicates your agreement to be bound by the new Terms and Conditions.

3. Customer Registration

You must ensure that the details provided by you on customer registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update your personal details by sending an email, including your email address and your account name to customerservice@virginballoonflights.co.uk.

4. Password and security

When you register to use the Virgin Balloon Flights site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us by telephone 0871 663 0016 or by email to customerservice@virginballoonflights.co.uk immediately.
If Virgin Balloon Flights has reason to believe that there is likely to be a breach of security or misuse of the Virgin Balloon Flights site, we may require you to change your password or we may suspend your account in accordance with paragraph 13 below.

5. Excluded Services

The services provided by the Virgin Balloon Flights site do not include the provision of computer or other necessary equipment to access the Virgin Balloon Flights site. To use the Virgin Balloon Flights site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur.

6. Intellectual property

The content of the Virgin Balloon Flights site is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Virgin Balloon Flights site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Virgin Balloon Flights site without written permission from Virgin Balloon Flights.
No licence is granted to you in these Terms and Conditions to use any trade mark of Virgin Balloon Flights or any affiliated companies.

7. Limitations

You may not use the Virgin Balloon Flights Site for any of the following purposes:
a.    Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

b.    Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

c.    Gaining unauthorised access to other computer systems.

d.    Interfering with any other person's use or enjoyment of the Virgin Balloon Flights site.

e.    Breaching any laws concerning the use of public telecommunications networks.

f.    Interfering or disrupting networks or web sites connected to the Virgin Balloon Flights site.

g.    Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Virgin Balloon Flights reserves the right to refuse to post material on the Virgin Balloon Flights site or to remove material already posted on the Virgin Balloon Flights site.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:
a.    Any claim by any third party that the use of the Virgin Balloon Flights site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;

b.    Any claim by any third party that the use of the Virgin Balloon Flights site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and

c.    Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Virgin Balloon Flights site by you.

8. Availability of the Virgin Balloon Flights Site

Although Virgin Balloon Flights aims to offer you the best service possible; it makes no promise that the services at the Virgin Balloon Flights site will meet your requirements. Virgin Balloon Flights cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to customerservice@virginballoonflights.co.uk and we will attempt to correct the fault as soon as we reasonably can.
Your access to the Virgin Balloon Flights site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Virgin Balloon Flights will attempt to restore the service as soon as it reasonably can.

9. Virgin Balloon Flights' right to suspend or cancel your registration

Virgin Balloon Flights may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the Virgin Balloon Flights Site.
The suspension or cancellation of your registration and your right to use the Virgin Balloon Flights Site shall not affect either party's rights or liabilities.
Paragraphs 6, 7 and 10 of these Terms and Conditions shall survive cancellation.

10. Virgin Balloon Flights' liability

The Virgin Balloon Flights site is provided by Virgin Balloon Flights without any warranties or guarantees. You must bear the risks associated with the use of the Internet.
The Virgin Balloon Flights site provides content from other Internet sites or resources and while Virgin Balloon Flights tries to ensure that material included on the Virgin Balloon Flights site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Virgin Balloon Flights will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Virgin Balloon Flights site. If Virgin Balloon Flights is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
a.    Incompatibility of the Virgin Balloon Flights site with any of your equipment, software or telecommunications links.

b.    Technical problems including errors or interruptions of the Virgin Balloon Flights site.

c.    Unsuitability, unreliability or inaccuracy of the Virgin Balloon Flights site.

d.    Inadequacy of the Virgin Balloon Flights site to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Virgin Balloon Flights site.
Nothing in this paragraph applies to Virgin Balloon Flights' liability in respect of products sold through the online Shop.
Nothing in these Terms and Conditions shall exclude Virgin Balloon Flights' liability for personal injury or death caused by its negligence.
Our acceptance of an order takes place on dispatch of the order, at which point the purchase contract will be made and you will be charged for your order.

11. Third Party Websites

As a convenience to Virgin Balloon Flights' customers, the Virgin Balloon Flights site includes links to other web sites or material which are beyond its control. Virgin Balloon Flights is not responsible for content on the Internet or World Wide Web or any other site outside the Virgin Balloon Flights site.

12. Advertising and Sponsorship

Part of the Virgin Balloon Flights site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Virgin Balloon Flights site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

13. Competitions

VIRGIN BALLOON FLIGHTS COMPETITIONS AND FREE PRIZE DRAWS ("COMPETITIONS")
a.    The promoter of the Competitions is Virgin Balloon Flights (the "Promoter"). The Promoter's principal place of business is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD. These terms and conditions govern and apply to all Competitions which are promoted or run across any and all platforms by the Promoter (whether acting on behalf of itself or as agent on behalf of any other group undertakings (as defined by sections 258 and 259 of the Companies Act 1985)) including but not limited to www.virgnballoonflights.co.uk (a "Website").

b.    All entrants must qualify at the date of entry (in that they must be eligible in accordance with these Terms and any other terms and conditions imposed by the Promoter in relation to each individual Competition) and be resident in the UK. The eligibility of any entrant is at the sole discretion of the Promoter. Employees, families or agents of the Promoter and/or any of its group undertakings are not eligible to enter the Competitions. Only one entry per person and per household is permitted.

c.    By entering the Competitions, you hereby warrant that all information submitted by you is true, current and complete.

d.    All entries must include all details requested on the Website for any particular Competition and be submitted in accordance with these Terms and any other terms of entry detailed on the Website, including, without limitation, submission within the requisite time frame.

e.    The decision of the Promoter as to who has been awarded a prize is final and no correspondence will be entered into. The Promoter may at its sole discretion, substitute any prize for a prize of a similar nature and/or comparable value. Winners may not request and are not entitled to a cash alternative to their prize and their prize is non-refundable and non-transferable.

f.    The Promoter accepts no responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost, incomplete or delayed whether or not arising during operation or transmission as a result of server failures, virus, bugs or other causes outside its control. All lost, damaged or incomplete entries will be deemed invalid. Proof of entry shall not be proof of delivery or receipt. Only entries received in accordance with these Terms and all other terms and conditions will be acceptable. The Promoter will not be liable if a prize cannot be taken by a winner for any reason beyond the control of the Promoter. Return of prize notification as undeliverable or failure to respond to a prize notification within a reasonable time will result in disqualification and an alternate winner may be selected at the Promoter's discretion. In the event that a winner declines his or her prize the Promoter may elect, at its own discretion, to select an alternate winner.

g.    The winner may be required to participate in publicity surrounding this promotion and consents to his/her name, locations and photographs being published for the purposes of any individual Competition and promoting the Promoter and its business.

h.    The terms and conditions of any third party supplier may apply and must be accepted and complied with by the winner. The winner also acknowledges that the prize will not comprise any further or additional components including, by way of example only, the provision of insurance or spending money for a prize such as a holiday.

i.    Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the individual's prior consent.

j.    By entering the Competitions, all entrants are deemed to accept these Terms and all other terms and conditions. The Promoter may, at its sole discretion, change the dates of entry into the Competitions and/or the dates on which the Competitions will be promoted and the Promoter reserves the right to alter, amend or withdraw these Terms and all other terms and Conditions and/or the Competitions without prior notice.

k.    By entering the Competitions you hereby assign all copyright which you may own in your entry to the Promoter and you acknowledge that the Promoter will own all the copyright in your entry.

l.    Other than for death or personal injury arising from negligence of the Promoter, so far as is permitted by law, the Promoter hereby excludes all liability for any loss, damage, cost and expense, whether direct or indirect, howsoever caused in connection with the Competitions or any aspect of a prize.

m.    These terms and conditions are governed by and construed and performed in accordance with the laws of England and Wales, whose courts shall be the courts of exclusive jurisdiction.

14. Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

15. International Use

Virgin Balloon Flights makes no promise that materials on the Virgin Balloon Flights Site are appropriate or available for use in locations outside the United Kingdom, and accessing the Virgin Balloon Flights Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.

16. Expiry Date on Payment Card

Please ensure that the expiry date of your payment card is after the anticipated dispatch date of your order. Payment is taken at the point of dispatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfill your order.

17. Miscellaneous
a.    You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions.

b.    If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

c.    If you breach these Terms and Conditions and Virgin Balloon Flights ignores this, Virgin Balloon Flights will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.

d.    Virgin Balloon Flights shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

e.    A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

f.    Virgin Balloon Flights is owned and operated by AirXcite Limited, a company registered in England and Wales whose registered office is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD.

g.    If you have any queries please contact customerservice@virginballoonflights.co.uk

Please read all of our Terms and Conditions at http://www.virginballoonflights.co.uk/legalstuff.asp carefully before you use our website as your use of it and any order you place for vouchers will be subject to them.

You should print out a copy of them and any order that you place for future reference.

1 GENERAL
1.1. In these Terms and Conditions:-
"Contract" means the contract between you and us for the sale and purchase of the vouchers ordered by you using our website;
"Vouchers" mean the hot air balloon flight voucher or vouchers you have ordered in accordance with paragraph 3;
"We", "us" or "our" means AirXcite Limited, trading as Virgin Balloon Flights, a company registered in England and Wales with registration number 3487563 and whose registered office is at Jesson House, Stafford Court, Telford, Shropshire, TF3 3BD;
"Working day" means any day except a Saturday or Sunday or public or Bank Holiday in England;
"You" or "your" means you as the user of our website and/or the buyer of any of the vouchers and, if you give the vouchers to someone else before you receive the flight and inform us in writing that you have done so and of that person's name, address and telephone number, that other person. The Terms and Conditions referred to in paragraph 14 will apply to that other person.
1.2 Each voucher only entitles one person to participate in the flight.
1.3 Nothing in these Terms and Conditions will affect any of your rights as a consumer under any applicable legislation.
1.4 The Contract may be cancelled by you in accordance with paragraph 15.
1.5 You must be at least 18 years of age and have legal capacity to buy any vouchers from us.
1.6 We reserve the right in our absolute discretion to refuse access to or change the content of our website, reject any order or terminate any account you may open with us.
1.7 We may change the Terms and Conditions relating to the sale of our vouchers from time to time, although those applicable when you place your order will apply to the Contract. If we do so, we will post the changes on our website. You will be responsible for reading these Terms and Conditions each time you use this website, and your continued use of it will confirm your agreement to be bound by the terms and conditions which apply when you use the website or place any order with us.
1.8 If you are not an individual, you confirm that you have full power and authority to bind any business on whose behalf you place any order.
1.9 All Password Details and other information you supply on this website must be accurate and complete. We may in our absolute discretion withdraw all Password Details. Your Password Details are exclusive to you, cannot be transferred to anyone else and must be treated as strictly confidential at all times. If you become aware of any misuse of your Password Details or have any concerns regarding them, you must inform us immediately (please see http://www.virginballoonflights.co.uk/ContactUs.asp for more information or call 01952 212750).
1.10 We only deliver vouchers to delivery addresses in mainland United Kingdom. You must be resident in or your principal place of business must be in mainland United Kingdom if you wish to place an order to buy any vouchers and that address must appear in your order. When you state that address in your order it will be a representation by you that you reside in or your principal place of business is in mainland United Kingdom, and we will be relying on that representation if we accept your order.

2 YOUR ACCOUNT
2.1 You must ensure that all information you supply to us in relation to your account with us is complete and accurate and that you inform us of any change in that information.
2.2 You are responsible for protecting and maintaining the confidentiality of your log in name and password to your account and ensuring that there is no unauthorised access to or use of your account. If you think that anyone has unauthorised access to your account, you must inform us immediately. You will be liable for all transactions that occur using your log in name and password.
2.3 Vouchers ordered are subject to availability. If they are not in stock when you place your order, we will inform you of that as soon as reasonably practicable and refund or re-credit you for any amount you have paid or have been debited from your credit or bank debit card for any vouchers.

3 ORDERS
3.1 Any order you place to buy any vouchers featured on our website is your offer to us to buy the vouchers. We may send you an email, to the email address you provide in your order, acknowledging your offer and confirming details of your order. However, that email will not be acceptance of your order. There will be a legally binding contract between you and us for us to sell and you to buy the vouchers referred to in your order on dispatch to you of the vouchers ordered, unless we have notified you that your order is not accepted or you have cancelled it under paragraph 15 or we have cancelled it under paragraph 16.

4 PRICE AND PAYMENT
4.1 The price of the vouchers or other products you order will be the price displayed on our website when you place your order. Prices include VAT, where chargeable, at the applicable current rates. However, errors may occur and incorrect prices for vouchers you have ordered may be shown on our website. We will let you know if we discover any error in the price of those vouchers and give you the option of confirming your order, at the correct price, or cancelling it. If we cannot contact you, the order will be treated as having been cancelled. If it is cancelled and you have paid for the vouchers, a full refund will be made.
4.2 Unless we otherwise agree in writing, all prices for vouchers shown on the website are for delivery of the vouchers to you at your address stated in your order.
4.3 You must pay the purchase price for the vouchers by credit or debit card, or by PayPal. If you pay by debit or credit card, you undertake that all details that you provide to us will be correct, that the credit or debit card used belongs to the person submitting the order and that there are sufficient funds or credit facilities to cover the sums payable. We reserve the right to obtain validation of any credit or debit card details before accepting any order. If you pay by PayPal, you agree to be bound by any terms and conditions imposed by PayPal.
4.4 You will become the owner of any vouchers you order on this website when the vouchers are delivered. However, if you cancel the Contract in accordance with paragraph 15 of these Terms and Conditions, ownership of the vouchers will revert to us on the date of cancellation.
4.5 If you fail to provide us with a correct delivery address or do not accept delivery of your order we may terminate the Contract by notice to you and refund you the price of the vouchers paid by you, less the delivery charges, as soon as possible but in any event within 30 days.

5 DELIVERY
5.1 We will deliver your order to the delivery address stated in your order. Estimated delivery times are given in working days. We will use our reasonable endeavours to deliver your order in accordance with those estimated delivery times but will not be liable for any loss or damage suffered by you, nor will you have any right to terminate the Contract, as a result of any reasonable or unavoidable delay in delivery. If you pay with PayPal, we will deliver your order to the address you select within your PayPal account and will not be liable for any loss or damage suffered by you, nor will you have any right to terminate the Contract, as a result of you selecting an incorrect address.
5.2 If you request that we deliver your order by express or special delivery, it must be signed for on delivery by someone who is at least 18 years old.
5.3 You will become responsible for the loss or destruction of or any damage to the items in your order after it has been delivered to the delivery address stated in your order.

6 VOUCHER ENTITLEMENT AND VALIDITY
6.1 Subject to paragraph 8 and the type of voucher or package you purchase, your voucher or package will entitle you to participate in a hot air balloon flight as detailed in the table below comprising:
6.1.1 A pre-flight briefing from the pilot.
6.1.2 Approximately 1 hour’s flying time, subject to weather conditions, safety and legal compliance.
6.1.3 Champagne after the flight.
6.1.4 Your personalised commemorative certificate.
6.2 You will be entitled to fly only on the days and at the times detailed against the voucher or package type that you purchase as set out in the table below:

1. Keeping it schtum

At Virgin Balloon Flights we are very good at keeping the important things under our hat, and the most important thing to us is you!
Virgin Balloon Flights is the trading name for AirXcite Limited. We are proud to carry the Virgin brand and we promise to look after your data as if it were our own. To ensure that any data we hold about you is kept private, we strictly adhere to the Data Protection Act 1998 (DPA). The Act gives you rights to know what information is held about you by any organisation that collects your data and ensures that this information is handled properly. As well as adhering to the DPA you can also find us on the Public Register of Data Controllers, managed by the Information Commissioner’s Office.
Our Privacy Policy advises what and how we collect and look after the information provided to us by you when you use our services and when we in turn provide you with our products and services.
Please read the Policy so that you are aware of your rights and be aware that the terms may be updated over time.

2. What information we collect and why

In order for us to provide you with our products and services we typically collect the following from you:
a.    Name, address, email, telephone number, weight, date of birth, payment details and product/service details.

b.    Information about how you use our website which helps us develop and improve our website, including details of your domain name, geographical location and Internet Protocol (IP) address, operating system, browser version, cookie details, how long you stayed on a page, the route you took to navigate through the pages, the website that you visited prior to accessing our site, what product you purchased, any search terms you used to find us online and any offers that you used.

c.    Other data, from time to time, to help us be better at what we do e.g., we might ask you for feedback on our service.

3. How we use your data

Primarily, we use your data to process your request to us to provide you with our products and services.
Please note that we have the ability to retain any data that you provide on this website using VeCapture by Ve Interactive, even if you do not complete your registration/transaction by clicking submit/next. Such contact details and data may be used to contact you to enquire why you did not complete your registration/transaction and improve our online operations.

Occasionally we'll carry out research on our database of people who have registered with us. We'll use this for internal purposes only. The main reason is to help us make sure that Virgin Balloon Flights provides you with everything that you are looking for.

Collecting this information helps us better understand what you need from us. We use it to create products and services that we think will make you very happy and to attempt to improve your online experience with us.

The key uses of your data are:
a.    To help provide your services, i.e., customer service and administrative reasons.

b.    To provide access to privileged areas of the website.

c.    To enable us to review, develop and improve the products, services and special offers online, i.e., for customer research purposes.

d.    To occasionally carry out market research.

e.    To send you details of products, services and special offers that we think will be of interest to you, i.e., for marketing reasons. However, spam is bad and junk is rubbish so you're free to decide what or not you receive from us.
By using the Virgin Balloon Flights website or websites you agree to our Terms of Use of our Website. When you purchase our products and services, you agree to Virgin Balloon Flights' Terms & Conditions.

Marketing

We will automatically contact you with regard to your services, for example, to confirm purchases and flight bookings or to inform you of issues regarding your purchase or flight.
With your consent we may contact you with information about our special offers or new products. Again, subject to your prior consent, companies in the Virgin Group and others which carry Virgin brands like us, may also contact you with information about their products and services including special offers from them. We may disclose your personal information to these companies, sub-contractors and agents solely for these purposes. Your personal information will not be disclosed to Virgin Group companies or other third parties for marketing purposes without your prior consent.
If you advise us that you do not wish to receive any promotional material from us, you may miss out on offers that may interest you.

4. Your secret's safe with us!

Your personal information will not be transferred to Virgin Group companies and others with Virgin brands, without your consent, except:
a.    when required by law

b.    if you've requested specific information
With your consent we may share your personal data with companies within the Virgin Group and others which carry Virgin brands so that they may contact you with any information they believe may be of interest to you. We might also send you details of goods, services, promotions and offers provided by other Virgin Group companies which we think may interest you.
We may use your personal data in order to analyse our customer database. Statistical information may be shared with third parties and companies within the Virgin Group and others which carry Virgin brands - but we'll keep it strictly anonymous, i.e., under no circumstances could any statistical data be traceable back to you personally.
We will never rent or sell our customer list to any other organisation or individual. Customer lists may be used to process customer information and research customers’ needs and preferences.
Where our website links to other websites please bear in mind that these sites may have different privacy and security policies which are outside of our control. We take no responsibility for information given to sites other than those controlled by Virgin Balloon Flights.
A list of third party companies within the Virgin Group and others which carry Virgin brands that personal data may be shared with can be made available on request.

5. Cookies

Cookies send information from your browser to our web server about how you use our website. They are anonymous bits of code, sometimes read by a pixel tag, that allow us to provide a faster, more efficient and more relevant service to our customers.
You can disable and delete cookies from your browser but this means that some parts of our site may not function properly. Cookies may also save you money if you have come to our website from a partner site that offers a discount.
For further information about managing and disabling cookies, you can refer to your browser's help section. The Interactive Advertising Bureau has produced a series of web pages (see www.allaboutcookies.org) which explain to users how cookies work and can be managed.

6 Disclosures

When we do need to disclose information about you it will only be under the following circumstances:
a.    When employees and agents of Virgin Balloon Flights need to process the supply of our products and services to you

b.    With your agreement, to companies within the Virgin Group and others which carry Virgin brands whose products and services may be of interest to you

c.    Sometimes we use aggregate information and statistics for the purposes of understanding how our customers use our website. These statistics help us to develop our website and services. By providing such information to third parties e.g., content partners and advertisers, we are able to improve our offering to customers. These statistics do not contain information traceable to an individual and will simply be something along the lines of: ‘5,000 more visitors clicked on Advert A rather than Advert B’.

7. Outside the EU

Countries not within the European Union may not have the same standard of protection for personal information as that provided for by the Data Protection Act 1998. If it is necessary to transfer your data to a company based outside the EU then Virgin Balloon Flights will make every effort to ensure that your personal data is processed in accordance with the DPA, as implemented by the EU Directive on the Protection of Personal Data (95/46/EC), and any other Act/s that may replace or modifying such Act for the time it is in force, through the implementation of an agreement ensuring adequate protection of your personal data.

8. Safe and sound

To ensure that any personal information we hold about you is kept safe and sound our web servers are installed with encryption mechanisms to ensure security of any personal data entered onto the site and to protect it against loss, misuse or alteration.
We are confident in the security that we have in place to protect your personal data however as with any other website and any other transaction involving the passing of data, there is always an element of risk.
It is always our top priority to ensure that we avoid any such risks and that we mitigate any potential for interception.

Any information sent to us is encrypted using Secure Socket Layer (SSL) technology. This is industry standard encryption technology that protects your data throughout its transmission over the Internet from interception and misuse by third parties. When it reaches us, we store it on a secure server so that it may only be read by authorised personnel. Although we do everything we can to create a secure environment for your personal data, we cannot guarantee the safety of any personal information you transmit to us online.
Please be aware that our site may provide access to other web sites via links. We are not responsible for the data policies (including data protection and cookies), content or security of these linked web sites.

9. Your rights

All companies within the Virgin Group and others which carry Virgin brands follow the DPA and are registered on the Public Register of Data Controllers maintained by the Information Commissioner. This means that you have complete control over the information stored about you and what types of information, if any, you'd like to receive.
By providing us with your personal data you are expressing your consent to us to use your data for the purposes outlined in this Policy.

At any time you are within your rights to request access to the personal information we hold about you.

You are entitled to be told by us (subject to the payment of a small admin fee, currently £10) whether we or someone else on our behalf is processing your personal information; what personal information we hold; details of the purposes for the processing and details of any third party to whom your personal information has been disclosed. You may be asked to provide proof of identity before we show you your personal information – again to mitigate any risk of your information escaping our confines and falling into the wrong hands. If you do not wish your data to be used for any of the purposes outlined in this Policy, please indicate this when you are prompted when interacting with our site or use the contact details listed under point 14 of this Policy.

10. Children’s Privacy

Virgin Balloon Flights does not knowingly solicit or collect personal data from or about children (aged 14 and under) without the consent of a parent or guardian. We do not knowingly market our products or services to children. If we become aware that the person submitting personal data, through any part of any Virgin Balloon Flights website, is a child, we will use reasonable efforts to delete that personal data from our files as soon as possible. We will also use reasonable efforts to ensure that this personal data is not used for any purpose, nor disclosed to any third party without the prior consent of the child’s parent or guardian. We do not seek to collect any personal data about children, and we will delete any data collected inadvertently as soon as it is discovered. If a parent requests review or deletion of data about their child before we have discovered and deleted the data, then we will of course honour that request.

11. Keeping your information

We do not collect or keep your personal data unless it is strictly necessary for the above purposes. In addition, we do not keep it for any longer than we have to.

12. Keeping you in the loop

Naturally we want to keep you in our loop but of course you always have the right to let us know at any time if you object to your personal data being used for marketing purposes by us, companies within the Virgin Group and others which carry Virgin brands or on rare occasions a third party (remember your consent will always be sought in this case).

13. In the future...

Any future updates to this Policy will be published online at http://www.virginballoonflights.co.uk/legalstuff.asp.

14. How to contact us

If you have any questions or concerns about our use of your personal information, or if you need to update any of the details that you know we hold about you, please do not hesitate to contact us at our Head Office:

Marketing Department
Virgin Balloon Flights
Jesson House
Stafford Court
TELFORD
Shropshire
TF3 3BD

Email:          marketing@virginballoonflights.co.uk
Telephone:     01952 212 750
Fax:         01952 292 020
Website:    www.virginballoonflights.co.uk

Site Operator
AirXcite Limited trading as Virgin Balloon Flights

Company Registration Number
03487563

VAT Registration Number
710309285

Registered office and postal address
Virgin Balloon Flights
Jesson House
Stafford Court
Telford
Shropshire
TF3 3BD

Telephone
01952 212 750
Fax
01952 292 020
Email

Sales Enquiries
sales@virginballoonflights.co.uk

Customer Services
customerservice@virginballoonflights.co.uk