This week typically gives everyone in the office a chance to think about how they achieve customer service excellence in everything they do both today and tomorrow.
Working as a team is always vital here at Virgin Balloon Flights and Customer Service Week gives each individual a chance to pass on ideas and learning through various activities, challenges and group activities aimed at enhancing teamwork, collaboration and communication.
This year our team have been busy doing quizzes that get them thinking outside the box, building bridges in a team, creating various challenges for each other and things for a bit of fun like ‘Pyjama Day’ where one ‘lucky’ customer service representative was given the challenge of visiting a local garage to enquire about purchasing a vehicle, in her pyjamas – to see if what a customer is wearing affects what level of service is given, well it got a few smiles anyway which is always good in our book!
Our customer service representatives handle all hot air balloon ride bookings for every single one of our 100+ launch sites throughout the UK – we are based in Shropshire which is nice and central as our launch sites are spread right from Scotland down to Cornwall and everywhere in between.
With the launch of our brand new website www.virginballoonflights.co.uk on October 1st 2011 Customer Service Week couldn’t have come at a more appropriate time as there has been lots to communicate to customers about the many improvements our new system brings.