Do you want to join Virgin Balloon Flights as part of a fun and hardworking team?

We have up to two temporary, full time customer service roles on a six-month contract covering our 2022 flying season.

You will be answering incoming calls, live chats and emails from customers with a range of customer service needs, from flight bookings and account questions to general hot air ballooning queries and voucher sales. You will offer a high level of personalised customer service at all times in a fast-paced environment.

Main Aspects Of The Role

  • Answering communication from the public who wish to purchase vouchers and taking steps to maximise sales, whether this is over the phone or through the website
  • Contribute to the seamless running of the call centre with admin and general office duties
  • Answering incoming calls and live chats to a high standard and in a timely manner
  • Assist customers in their specific enquiries/requirements
  • Demonstrate excellent customer service and problem-solving skills when dealing with customers or potential customers, with a strong focus on the customer journey and user experience
  • Consistently update database with changes and status of each customer or prospective customer.
  • Book customers onto flights / cancel passengers off flights.
  • Take payments via credit or debit card online.
  • Convert enquiries into sales whilst taking initiative in proactively offering merchandise.
  • Process customer sales over the phone or assist customers in purchasing via the website.
  • Printing and packing orders to company standard in an efficient manner.
  • Reply to email enquiries and requests from potential customers and passengers.
  • To be available to perform extra duties as specified your manager.

Skills and Experience

  • Our team is more about the person rather than what you may or may not be qualified to do! However, the following skills will be desirable:
  • Excellent communicator at all levels
  • Good computer skills
  • Pleasant and friendly manner
  • Ability to work as part of a team
  • Confidence to work on own initiative
  • Problem Solving Skills
  • High level of motivation
  • Positive “can do” attitude and drive for excellence
  • Strong ability to multitask

Further Details

  • Standard hours of work: 9am to 5pm, Monday to Friday
  • Job type: Temporary contract (six months)
  • Place of Work: Stafford Court, Telford (Working from home may be required and, on such occasions, you will be provided with the necessary equipment to do so.)
  • Work environment: Non-smoking, open-plan area, working alongside other customer service advisors


  • Competitive salary
  • On-site, free parking
  • A hot air balloon ride for each employee
  • Employee rewards and recognition
  • Funded staff events and activities
  • Discounted gym membership

To apply, please email your CV and a covering letter to