All updates on how the COVID-19 coronavirus has affected our flights will be posted on this page.
Update: 20th March 2020
Need To Contact Us?
Our customer service operators are here to help, although we’ve had to make some slight changes to how we can be contacted for the time being.
Due to the current situation we’re all facing due to COVID-19, our call centre is now closed for the well-being of our employees.
Our team is working remotely and will still be available to help during usual office hours right here on our website’s Live Chat.
You can say hi and chat to an operator in the bottom right corner from 9am to 6pm, Monday to Thursday and 9am to 5.30pm on Fridays.
Due to the closure of our call centre, all our flight vouchers are currently only available as an instant delivery e-voucher.
We are unable to send printed vouchers by post and our gift packages and gift extras are also temporarily unavailable.
Thank you for your understanding and we hope each and every one of you is taking care of yourselves and those you love during this unprecedented situation.
Virgin Balloon Flights
17th March 2020
To All Of Our Passengers
We have been closely monitoring the situation regarding COVID-19 in relation to our balloon flights across the UK.
In the light of new guidance issued by the UK government on 16th March, Virgin Balloon Flights has taken the difficult but necessary decision to postpone our flying season until July.
All our flights scheduled between now and 30th June have been grounded. This postponement will be further reviewed as the situation develops across the UK over the coming months.
Whether you were booked onto one of those affected flights or not, we have extended all current, valid flight vouchers so they are valid for 18 months from 17th March 2020, through the latter part of this flying season and into our 2021 flying season.
Our Commitment To Your Safety And Well-being
We know that you, our passengers, are concerned about the current unprecedented global situation we are all facing with regards the coronavirus pandemic.
We’re concerned too and are asking all the same questions that you are. We have the privilege of flying under the iconic Virgin brand but we’re still a close-knit, family-run business.
We are also concerned for those we love and understand that a balloon ride is the last thing on anyone’s mind right now.
Which is why we have extended all of your flight vouchers to early autumn 2021.
We will continue to closely monitor and follow all government advice around COVID-19.
And we will inform all of you as soon as we are able to responsibly and safely start flying our balloons again.
Hopefully that will be in the latter part of our 2020 flying season, but without knowing how the situation with COVID-19 will progress, this is a decision we will take closer to the time.
Newly Purchased Vouchers
In addition to this, all new flight vouchers purchased at this time will also include an extended validity of 18 months from the day of purchase, again so they can be used right through to our 2021 flying season.
We look forward to taking you up, up and away before too long – and promise you the wait will absolutely be worth it.
Thank you for your understanding and wishing all of you the very best.
Virgin Balloon Flights