We have a wide range of flight voucher options, each one offering you an unforgettable hot air balloon ride experience.
Whichever voucher you choose, you will enjoy the same spectacular balloon flight over the UK’s stunning landscapes.
The differences between our different voucher types are when you are able to use them and whether or not they come with a weather refund option.
Every single one of our vouchers, whether refundable or not, is automatically extended if needed following any cancellation by us to ensure you always have six months to book another flight.
Is My Flight Voucher Refundable?
It depends on the type of voucher you decide to buy.
Our 7 Day Anytime Plus voucher does include a weather refund option, whereas our Weekday Morning, Weekday Anytime and 7 Day Anytime flight vouchers are non-refundable.
7 Day Anytime Plus Vouchers
When you buy our 7 Day Anytime Plus voucher, after seven cancellations by Virgin Balloon Flights, you will be entitled to a monetary refund of the price you paid, less a £10 administration fee per voucher OR an exchange for the full amount paid to an alternative gift experience voucher.
The monetary refund can only be made to the original purchaser of the voucher. If the 7 Day Anytime Plus vouchers were part of a gift package, you will also need to return any additional merchandise to us. If you are unable to return the merchandise in full and in the state and condition it was delivered, we will deduct a third of the RRP for that merchandise on our website from any refund. This includes perishable merchandise, such as helium balloons or foodstuffs, which cannot be returned.
Alternatively, you can avoid the admin fee and instead choose to have the full price you paid transferred onto a gift card from our friends at Virgin Experience Days. Not only can this option go directly to the voucher holder, as it doesn’t have to go to the original purchaser, there is no need to return any merchandise.
Early Opt Out
If you have a 7 Day Anytime Plus voucher, you can choose an early opt-out that entitles you to a two thirds (66.7%) exchange of the amount paid for your voucher onto a Virgin Experience Days gift card after three cancellations by us. There is no admin fee and you don’t have to return any merchandise.
Read the full details of our refundable flight voucher option in our Virgin Balloon Flights terms and conditions, under the heading Weather Refund Or Exchange Options.
Non-Refundable Voucher Types
The following flight voucher types do not include our weather-refund option:
If you choose one of these voucher types, which do cost less than our refundable 7 Day Anytime Plus option, you receive the same automatic extensions after any cancellation by us to ensure you have at least six months to book another flight.
We will do this as often as needed until you get into the air, whether you experience one or two cancellations or are unlucky enough with the weather to experience several. As long as you book another flight within six months of any cancellation, you flight voucher will never expire.
Extensions are also only a date you need to have booked onto another flight by – the flight date itself could be after your extension date, you just have to be booked on another flight by then.
Hot air ballooning is a fully weather-dependent activity and we won’t fly you unless conditions are safe for us to do so. Some passengers are lucky and will fly on their first or second booking, others might take a few more goes before they book a date that is flyable.
But we can promise you that even if the weather isn’t on your side to begin with, your flight will be worth the wait!