We have a wide range of flight voucher options, each one offering you an unforgettable hot air balloon ride experience.
Whichever voucher you choose, you will enjoy a the same spectacular Champagne balloon flight over the UK’s stunning landscapes.
The differences between our different voucher types are when you are able to use them and whether or not they come with a weather refund option.
Every single one of our vouchers, whether refundable or not, is automatically extended if needed following any cancellation by us to ensure you always have six months to book another flight.
Is My Flight Voucher Refundable?
It depends on the type of voucher you decide to buy.
Our 7 Day Anytime Plus voucher does include a weather refund option, whereas our Weekday Morning, Weekday Anytime and 7 Day Anytime flight vouchers are non-refundable.
7 Day Anytime Plus Vouchers
When you buy our 7 Day Anytime Plus voucher, after seven cancellations by Virgin Balloon Flights, you will be entitled to a monetary refund of the price you paid, less a £10 administration fee per voucher.
This monetary refund can only be made to the original purchaser of the voucher.
Alternatively, you can instead choose to have the full price you paid transferred onto a gift card from our friends at Virgin Experience Days, for which there is no administration fee. This option does not have to go to the original purchase but allows the gift card to be issued directly to the person asking for the exchange.
Early Opt Out
If you have a 7 Day Anytime Plus voucher, you can choose an early opt-out that entitles you to a two thirds (66.7%) refund of the amount paid for your voucher after three cancellations by us.
Read the full details of our refundable flight voucher option in our Virgin Balloon Flights terms and conditions, under the heading Weather Refund Or Exchange Options.
Non-Refundable Voucher Types
The following flight voucher types do not include our weather-refund option:
If you choose one of these voucher types, which do cost less than our refundable 7 Day Anytime Plus option, you receive the same automatic extensions after any cancellation by us to ensure you have at least six months to book another flight.
We will do this as often as needed until you get into the air, whether you experience one or two cancellations or are unlucky enough with the weather to experience several. As long as you book another flight within six months of any cancellation, you flight voucher will never expire.
Extensions are also only a date you need to have booked onto another flight by – the flight date itself could be after your extension date, you just have to be booked on another flight by then.
Hot air ballooning is a fully weather-dependent activity and we won’t fly you unless conditions are safe for us to do so. Some passengers are lucky and will fly on their first or second booking, others might take a few more goes before they book a date that is flyable.
But we can promise you that even if the weather isn’t on your side to begin with, your flight will be worth the wait!