Contact Us

IMPORTANT

We’re still here to answer your customer service queries but due to the current situation surrounding COVID-19, our head office is closed so we’re not contactable on the phone right now.

Our team is still available to help during office hours right here on our website’s Live Chat (say hi in the bottom right corner of your screen).

You can also contact us via email at the relevant addresses below.

Thank you so much for your understanding at this time.

The Virgin Balloon Flights Team

We love hearing from you. So if you have any comments, questions, queries, or you just want to say hello, please get in touch. If you’re looking for pre-flight information (approximate times to meet, what to wear etc) why not check out our frequently asked questions section.

You can get in touch in these ways: