We’re still here to answer your customer service queries!
But due to the current situation surrounding COVID-19, our head office is closed so we’re not contactable on the phone right now.
Our team is still available to help during office hours right here on our website’s Live Chat (say hi in the bottom right corner of your screen).
You can also contact us via email at the relevant addresses below.
Thank you so much for your understanding at this time.
The Virgin Balloon Flights Team
We love hearing from you. So if you have any comments, questions, queries, or you just want to say hello, please get in touch or try our frequently asked questions section.
You can get in touch in these ways:
Existing Customer Enquiries
Marketing & Promotions
Press & Media Enquiries
Farmer & Landowner Enquiries
Monday to Thursday 9:00 – 17:00
Live Chat Only
Friday 9:00 – 16:30
Live Chat Only
Virgin Balloon Flights
Our head office is closed due to the current situation surrounding COVID-19
Directions by road:
Take the M6 to junction 10A and turn left on to the M54.
Drive for approximately 15 miles and exit at junction 4 signposted for Telford.
Take the M6 to junction 12 and turn right on the A5.
Drive for approximately one mile and turn left at the first major roundabout heading towards Wolverhampton.
Drive for approximately 2 miles and turn right at the M54 roundabout for Telford and mid-Wales.
Drive for approximately 13 miles and exit at junction 4 signposted for Telford.
Directions by Rail:
Telford may be reached by rail from Wolverhampton and Shrewsbury.
It is very close to the main London – Birmingham – Manchester line.