Due to the ongoing effects of the situation with Covid-19, our phone lines are currently only open for new voucher sales due to reduced staffing levels. Our sales line is open 9am to 4.30pm, Monday to Friday.
If you need any customer service help, from existing voucher queries to flight bookings, our fabulous team is working from home and available right here on our website's Live Chat. Just click the round red and white icon in the bottom right corner of the screen and say hi.
You can also contact us via email at the relevant addresses below.
Thank you so much for your understanding at this time and we look forward to seeing you in the skies with us soon.
The Virgin Balloon Flights Team
We love hearing from you. So if you have any comments, questions, queries, or you just want to say hello, please get in touch. If you’re looking for pre-flight information (approximate times to meet, what to wear etc) why not check out our frequently asked questions section.
You can get in touch in these ways:
Monday to Friday (Live Chat Only) 9:00 – 16:30
Virgin Balloon Flights