*BANK HOLIDAYS – Please allow an extra day for delivery on all of the above for orders placed on Bank Holidays.
** Saturday deliveries are available at a further cost so, if you require this service, please contact our customer service team during office hours on our website Live Chat or by calling 01952 212750.
DELIVERY OPTIONS EXPLAINED
When you buy a Virgin Balloon Flight you can choose to receive your vouchers by email, post or both and standard delivery on all vouchers and gift extras is completely free!
None of our packaging includes any Virgin Balloon Flights branding, so we won’t let the cat out of the bag if it’s a gift.
Vouchers by Email
Left it late? Choose Email as your delivery option at checkout to get an instant email-voucher as a high-resolution printable PDF which you can use or present on the big day.
Vouchers by Post
Free Standard delivery will get vouchers and gift extras to you in 3-5 working days via Royal Mail 2nd Class post.
You can also select Express delivery for an additional £6.99 per order (to one address on up to 20 vouchers) and they will be with you the next day within a one hour delivery window.
You should receive a text to let you know which hour it will be between 8am – 6pm (if a mobile number has been supplied).
Express delivery orders must be placed before 3pm Monday to Thursday to be received the next day. Orders placed on Fridays will reach you by Monday and orders on Saturday or Sunday will arrive Tuesday.
We will dispatch vouchers and gift extras as soon as possible but we are not liable for any delays caused by Royal Mail or our courier partner. The Express Delivery text service is provided by the courier and by choosing this option you are agreeing to abide by their terms and conditions and to us passing on your mobile number to them solely for this purpose. By ordering any gift extras that are dispatched by a third party, you are agreeing to us passing on your delivery details in order for them to fulfill your order. See our terms & conditions.