About the Balloon Flight
|Time of Year||AM||PM|
|Start April to mid April||07:00||17:00|
|Mid April to mid May||06:30||17.30|
|Mid May to end May||06:00||18:00|
|June and July||06:00||18:30|
|Start August to mid August||06:00||18:00|
|Mid August to end August||06:30||17.30|
|Start September to mid September||07:00||17:00|
|Mid September to end September||07:30||16:30|
|PLEASE NOTE: These are only approximate times which can vary by an hour each way and depend on weather conditions and regional variations. Call the flight line on your booking confirmation for your exact time.|
Clothing and Cameras
Safety And Insurance
Weather & Cancellations
If you have a 7 Day Anytime Plus flight voucher (which is also the voucher than comes with our Luxury Gift Package), in the unlikely event that you experience seven or more weather cancellations, we will give you a refund once you have returned the original vouchers to us, less a £10 admin fee per voucher. Monetary refunds can only be paid to the original purchaser and any merchandise must be returned in saleable condition. If merchandise is not returned in a saleable condition, including perishable items which cannot be returned such as food and alcohol, one third of the RRP of that merchandise will be deducted from any monetary refund.
Alternatively, with both our 7 Day Anytime Plus voucher and our Luxury Gift Package, after seven cancellations by us you can exchange your vouchers for a Virgin Experience Days Gift Card for the full value paid, which can then be used against 500+ experiences, from spa sessions to driving days. Advantages of a Gift Card are:
- We can exchange these with the gift recipient rather than the original purchaser which ensures they still get a great gift experience
- No merchandise needs to be returned
- There is no admin fee.
After three cancellations with a 7 Day Anytime Plus voucher, you can choose to take an early opt-out without taking up your flight and we will give you two thirds (66.67%) of what you paid on a Virgin Experience Days gift card. There is no admin fee for this and you do not need to return any merchandise.
Full details are available in our voucher terms & conditions. Please note that refunds are only available on our 7 Day Anytime Plus voucher - all other vouchers are non-refundable.
|FLIGHT TIME||TIME TO CALL FLIGHT LINE|
|AM & DAY Flights||from 11pm the night before your flight|
|PM Flights (September to March)||from 12 noon on the day of your flight|
|PM Flights (April to August)||from 2pm on the day of your flight|